Digital Maturity Assessment

Comprehensive assessment across six dimensions. Save, export, and get actionable recommendations.

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1. Strategy & Leadership

Vision, leadership, governance
1.1 Our organization has a clear, documented digital transformation strategy aligned with business objectives.
1.2 Senior leadership actively champions and invests in digital initiatives.
1.3 We have dedicated governance structures and roles for digital transformation.
1.4 Digital transformation objectives are regularly measured and reported to leadership.
1.5 Our digital strategy incorporates innovation, emerging technologies, and future market trends.

2. Customer Experience & Digital Channels

Omnichannel, personalization
2.1 We offer seamless digital channels for customers to interact with our organization.
2.2 Customer data is integrated across channels to provide a unified, personalized experience.
2.3 We regularly collect and act on customer feedback to improve digital experiences.
2.4 Digital self-service options enable customers to resolve issues independently.
2.5 We use digital tools to measure and optimize the customer journey at every touchpoint.

3. Technology & Architecture

Cloud, integration, security
3.1 Our IT infrastructure is modern, scalable, and supports rapid deployment of new digital solutions.
3.2 Systems and applications are well-integrated, enabling seamless data flow across the organization.
3.3 We leverage cloud technologies and platforms for agility and cost efficiency.
3.4 Cybersecurity and data privacy are embedded into our technology architecture and practices.
3.5 We adopt API-first and microservices architectures to enable flexibility and innovation.

4. Data, Analytics & AI

Data governance, analytics, AI
4.1 We have a comprehensive data strategy with clear governance, quality standards, and ownership.
4.2 Data analytics and business intelligence tools are widely accessible and used for decision-making.
4.3 We leverage advanced analytics, predictive models, or machine learning to drive insights.
4.4 Real-time data is available and used to respond quickly to business needs and market changes.
4.5 AI and automation technologies are embedded in our operations and customer-facing processes.

5. Operations & Process Automation

RPA, workflows, efficiency
5.1 Core business processes are digitized and streamlined for efficiency and transparency.
5.2 We use automation tools (RPA, workflow automation) to eliminate manual, repetitive tasks.
5.3 Digital collaboration tools enable seamless communication and productivity across teams.
5.4 We continuously monitor and optimize operational performance using digital dashboards and KPIs.
5.5 Our supply chain and operations leverage IoT, sensors, or other digital technologies for visibility and control.

6. Culture, Skills & Change Management

People, skill-building, change readiness
6.1 Our organizational culture encourages innovation, experimentation, and learning from failure.
6.2 Continuous learning programs and reskilling initiatives exist to build digital capabilities.
6.3 Change management practices are deployed for new digital initiatives to ensure adoption.
6.4 Leaders and managers are trained to lead digital teams and drive cultural change.
6.5 Our incentives and performance management promote digital-first behaviors and outcomes.
All questions are required. You can save progress and return later. Results include breakdowns, charts and tailored recommendations.
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